Job & Scholarship Listings
Junior Implementation Specialist from CareValidate. Multiple Positions. Posted 12/30/2021CareValidate is a burgeoning software company that offers employers a solution for workplace safety and population health.
Number of hires for this role: 3-5
Salary range: $60,000-$80,000
As a Junior Implementation Specialist, you will be taking an organization from post-sales and through an implementation process of selected software modules. Questions will be asked, and creative solutions will have to be designed. The ideal candidate is hyper-organized, can think on their feet, and has a wide breadth of technical knowledge.
Tasks and responsibilities:
- Serve as the primary resource between the company and the client for the implementation process until onboarding is complete
- Develop and cultivating positive client relationships in a dynamic product ecosystem
- Train users on processes and software application use
- Resolve operational and technical issues as required
- Maintain intimate working knowledge of the software product and stay up to date with new features
- Enthusiastic, deep work ethic
- An understanding of software engineering principles and the software life cycle
- Experience in at least one object-oriented programming language
- Entire Microsoft Office Suite and Google platform of tools
- Computer networking (preferred)
- Ability to manage multiple projects at one time while maintaining sharp attention to detail
- Working knowledge of project management tools such as Trello and Slack
If interested, please email resume in .pdf format to Jake Sciotto (email@example.com) with the following subject line format: First Name Last Name – Resume
DoD CySP scholarship - posted 12/21/2021
The CySP is authorized by Chapter 112 of U.S.C., Section 2200, designed to encourage the recruitment of the nation’s top cyber talent and the retention of DoD personnel who have skills necessary to meet DoD’s cyber requirements and help secure our nation against threats of information systems and networks. Provide scholarships to students in pursuit of cyber-related degree at National Centers of Academic Excellence (CAE) in Cyber Education: Cyber Defense (CAE-CD), Cyber Defense Research (CAE-R) or Cyber Operations (CAE-CO).
More information on scholarship and how to apply: https://cyberinstitute.kennesaw.edu/student-activities/dodcysp.php
Paid Mentorship Opportunity - posted 11/16/2021
Google-sponsored series of workshops to support undergraduate students to pursue graduate studies and research careers in computing.
This program will be open to all students in KSU. Looking for interested students who are interested to be mentors in Google program from January to April 2022. Positions are limited! All mentors will receive compensation of $200 per month and a certificate upon successful completion of the program. Students applying for mentor position will be interviewed prior to hire.
- Must be a Graduate Student SP-2022
- Strong knowledge in Python Programming
- Preferred Knowledge in Artificial Intelligence
- Have basic knowledge of Colaboratory (Google Colab)
- Have experience/ interested in mentoring undergraduate students on computing research project using Google AIY
If you are interested, contact: Program Manager:
Yagna Gurjala, firstname.lastname@example.org
Faculty Program Director:
Dr. Sylvia Bhattacharya
Career Opportunities at Dept. of Homeland Security - posted 10/14/2021
Spread the Word – DHS is Hiring
The Department of Homeland Security is seeking hundreds of qualified individuals to fill critical positions in cybersecurity, information technology, intelligence analysis, law enforcement, transportation security, and emergency management. We will also be filling other critical positions in business operations, mission support, and many more.
As part of our hiring efforts, we are hosting a series of webinars to provide information on the Department’s mission, career opportunities, special hiring authorities, effective resume writing, and how to create a profile on USAJOBS.
All webinars are open to the public. Please share this information with friends, family, and anyone interested in a rewarding career in public service.
- Thursday, Oct. 14, 2021 5–7 p.m. ET. DHS is Hiring: Cybersecurity and Intelligence Mission Register
- Tuesday, Nov. 16, 2021 6–8 p.m. ET. DHS is Hiring: Veterans Register
- Tuesday, Jan. 11, 2022 4:30–6:30 p.m. ET. DHS is Hiring – Women in Law Enforcement. Register
Multiple IT Postiions at NAPA Auto Parts - posted 9/28/2021
If you are looking to be part of a product development team delivering customer outcomes in a modern way then check out these positions and come join the NAPA AUTO PARTS team:
Arch/dev leads - https://lnkd.in/ddx5MjpW
Devs - https://lnkd.in/dF7CVUwj
SREs - https://lnkd.in/dirZqV58
UX Designers - https://lnkd.in/d4-zedWM
SAP Cybersecurity Virtual Internship ProgramSAP just launched a Virtual Internship Program. This program is free to students who want to gain practical skills and experience in compliance and data security, and learn what it would be like to work in #cybersecurity at SAP. If you are interested in signing up or know a student who would be, register for the course here: https://www.theforage.com/virtual-internships/prototype/5L6aBHz9ZYCs4eibk/Cybersecurity%20Virtual%20Internship%20Program
Summer Internship at Home Depot Posted 9/9/2021Summer internship at Home Depot. HD's award-winning summer internship program offers interns nationwide the chance to work on challenging and innovative projects to advance existing skillsets while fostering connections that will last throughout their careers. Click the link below to apply:
Internship at United Nation Posted 8/9/2021
Job Title: INTERN - INFORMATION SYSTEMS & COMMUNICATION TECHNOLOGY
Department/Office: Department of Management Strategy, Policy and Compliance Business Transformation and Accountability Division, ANALYTICS & VISUALIZATION Section
Duty Station: NEW YORK
Posting Period: 25 July 2021 – 23 August 2021
Job Opening Number: 21-Information Management Systems-DMSPC BTAD-150510-J-New York (A)
Army Cyber Command Virtual Internship
Army Cyber Command Virtual Internship Opportunity. There are 15 openings and application deadline is July 31st.
Internship job descriptions at the US government Virtual Student Federal Service (VSFS) website: https://vsfs.state.gov/projects/3766
For instructions on how to apply on USA Jobs (a valuable skill for those interested in government service!): https://vsfs.state.gov/apply
Forsensic Computer Evidence Technican at Cherokee Sheriff's Office. Posted 5/13/21
POSITION TITLE: FORENSIC COMPUTER EVIDENCE TECHNICIAN
LOCATION: CRIMINAL INVESTIGATION DIVISION/CRIMINAL INTELLIGENCE UNIT
STARTING SALARY: $23.00 PER HOUR
Summary of Duties: The Forensic Computer Evidence Technician is responsible for the collection, processing, analysis, organization, and security of digital media evidence for the Cherokee Sheriff’s Office (CSO). Additional duties include provision and maintenance of technology and equipment associated with the collection and storage of digital evidence.
This is the link to the county’s employment opportunity page:
This is the link to apply:
Cybersecurity Architect at HoneyBaked Ham. Posted 4/5/2021See the link for details: https://honeybaked.jobs/atlanta-ga/cyber-security-architect/20D45722E8574158BB22FBB60DD9499D/job/
Business Analyst & Internship at Comcast. Posted 3/29/2021
Business Analytics Rotational Program (full time): https://jobs.comcast.com/jobs/description/regular?external_or_internal=External&job_id=R305339
Business Development Analyst Virtual Intern: https://jobs.comcast.com/jobs/description/regular?job_id=R303403&external_or_internal=external
Senior Business Analyst-CRM. Posted 3/25/2021Senior Business Analyst-CRM role in Atlanta! https://phg.tbe.taleo.net/phg02/ats/careers/v2/viewRequisition?org=CAREUSA&cws=52&rid=5386
Entry level tech at eBryIT. Posted 3/25/2021eBryIT is currently searching for 8+ entry level techs to assist at our config center/warehouse in Kennesaw. Are you able to forward on the job posting? I have also posted on Handshake. https://www.ziprecruiter.com/job/264330e6
ISSA Education Foundation Scholarship. Posted 2/8/2021Mainly for students with security focus. 3 scholarships through June 15th and two grants through April 30th. More information: https://mailchi.mp/53020170c8a7/2021-issa-education-foundation-scholarships-and-grants?e=5d7519380b
Data Analyst Positions. Posted 2/3/2021
Aspen Dental Management is hiring: (i) Data Architect (ii) Datawarehouse Analyst. More information: https://www.linkedin.com/posts/datatanvir_information-technology-information-systems-activity-6762474036443385856-2vc5
Thanks to Tanvir Rahman (2011 MSIT alumni).
Woman in Defense Scholarship. Application deadline 3/21/2021
Through the WID Scholarship Program, Women In Defense encourages women to pursue careers supporting U.S. national security with a focus on defense or foreign policy. Eligible women may submit applications for funding to assist them in pursuing education on the path to a career in defense or national security. Applications must be submitted no later than March 12, 2021.
For more information and to apply for a WID Scholarship, please visit WomenInDefense.net/WIDScholar.
If you have any questions, please contact Ann Webster at awebster@NDIA.org.
DoD Cyber Scholarship. Application deadline 1/29/2021
The DoD CySP is designed to encourage the recruitment of the nation’s top cyber talent who have skills necessary to meet DoD’s cyber requirements and help secure our nation against threats of information systems and networks.
This is a great program and we have student awarded before. All first year and second students can apply.
More information and how to apply: https://cyberinstitute.kennesaw.edu/student-activities/dodcysp.php
GRA Position -Spring 2021. Applicaiton Deadline 11/20/2020
The Computational Healthcare and Biotechnology (COHB) lab in the College of Computing and Software Engineering (CCSE) at Kennesaw State University (KSU) seeks to hire multiple graduate research assistants (GRAs) with a focus on the research of Artificial Intelligence (AI)-based problems including but not limited to Data Analytics (Machine Learning & Computer Vision), Genomics & Computational Biology, Gene & RNA Editing, and Personalized Medicine. COHB seeks creative graduate students with solid analytical capabilities, versatile writing skills applicable to write new and rewrite already written articles promptly. Dr. Aledhari’s research group is committed to conducting research in computational, data, and engineering sciences in the context of biomedical, clinical, and public health disciplines and applying this knowledge to support the nation’s leading health initiatives. Dr. Aledhari has a track record of mentoring students to attain high impact positions, including but not limited to staff scientists and software engineering positions in machine learning, deep learning, computer vision, and data science fields.
Job Duties and Responsibilities:
Writing including grant, proposal, scientific article, peer-reviewed papers, and technical writing on various Artificial Intelligence (AI)-based problems including but not limited to Data Analytics (Machine Learning & Computer Vision), Genomics & Computational Biology, Gene & RNA Editing, and Personalized Medicine.
Assist Dr. Aledhari in developing and navigating novel research directions for researches.
1. BSc. Or MSc. in computer science or related field that focuses on Machine Learning and Artificial Intelligence for healthcare and computational biology.
2. Strong mathematical skills (linear algebra, calculus, probability, and statistics) and proficiency in programming with Python are needed.
3. The student must be marked as a master’s student by Spring 2021, have at least a 3.0 GPA, and have a Social Security Number (to receive payment). You can find more eligibility requirements at https://gradassistantships.kennesaw.edu/students/eligibility.php
4. The ability to communicate effectively (both verbal and written).
5. Capable of producing significant research results, publications, and funding proposals.
6. Willing to meet in person or virtually 1 – 2 times/week with Dr. Aledhari (a must).
The positions come with a tuition waiver and a monthly stipend($35,000 annually). The appointment length will be for one year with the potential for extension (for up to 2 years). Extensions are subject to performance and the availability of funding.
How to Apply:
The prospective graduate research assistants who are interested in joining Dr. Aledhari’s Lab (Computational Healthcare and Biotechnology) should send the resume/curriculum vitae (CV) and electronic copies of your transcripts (if exist) to Dr. Aledhari at email@example.com with the subject: “Prospective GRA” by or before Friday, November 20, 2020, at 11:30 PM. We will conduct the interviews during the week of 23 – 27 of November 2020, and the paperwork signatures will be on November 30, 2020.
Limited Term Lecturer at IT Department KSU. Posted 11/7/2020Limited term lecturer position available at IT department of KSU. Full time position. Starting date Jan 2021. Students who are graduating this fall can apply too. If interested, send in your application ASAP. Job Link
State Farm IT Interm for summer 2021. Posted 9/21/2020.State Farm is looking for many IT intern for summer 2021. See the recuriting flyer for details. Internship is a great way to gain working experience which will make you more competitive in the job market. Internship is also counted as one of the electives for MSIT program. Check out CCSE Internship website on how to sign up for internship course.
IT Fraud & Security Analyst from HoneyBaked Ham. Posted 9/9/2020
Data Analytics Position at Spring Global. Posted 8/28/2020
Spring Global is looking for someone to join our team that can help our customers understand, visualize, and conceptualize the significant amount of data we capture on their behalf. These insights can reduce their workload and improve efficiency by making suggestions that challenge and redefine key processes, such as visit planning and ordering to allow them to learn from the users. Understanding why a user might choose to override suggestions or being able to capture their feedback as to why took a different route will improve the performance of our algorithms, amplifying its learning capabilities.
Spring Global is one of the leading SaaS companies in the Consumer Packaged Goods (CPG) space. We provide CPG companies all around the world with cloud-based, enterprise-grade mobile applications that maximize the productivity of field workforces. We sell best in class mobile sales software to the world’s top brands including companies that bottle your favorite Coca-Cola product or energy drink. Our mobile solutions for CPG manufacturers support sales, merchandising, direct store delivery (DSD), and van sales representatives.
Preferred skills include SQL Server, Azure ML/AI.
Interested students should contact:
Dan Sadler, VP, Operations & Data Services
P: +1 404 395 8343 | S: dan.sadler | E: firstname.lastname@example.org
TechLab Fellow (Graduate Intern) From Federal Reserve. Posted 8/19/2020
See the link below for details:
Graduate Fellowship at Atlanta Federal Reserve Bank. Application deadline: August 15, 2020
Computer Science Fellow
Application deadline: August 15, 2020
The Federal Reserve Board seeks two highly motivated graduate-level computer science students to join the Division of Reserve Bank Operations and Payment Systems as computer science fellows for the fall academic semester, with possible spring and summer extensions. Fellows will support the Board’s ongoing digital currencies experimentation work. Potential projects will focus on topics such as distributed ledgers,
digital objects, digital identities, cryptography, programming language interoperability, data storage, cybersecurity, information technology (IT) hardware, and hosting conventions. Projects will depend on the
fellows’ knowledge base and interests. The fellows are expected to contribute written work and code product as part of their assignments. Fellows will work virtually, up to 20 hours per week.
Fellows must be enrolled in a U.S.-based graduate-level computer science program, reside in the United States, and authorized to work in the United States. The fellowship program encourages applicants from communities underrepresented in computing. Fellows are also expected to have academic support from their universities. The ideal candidate has an interest in FinTech, a working knowledge of object-oriented
programming, and strong academic performance.
- an undergraduate degree from an accredited university
- current enrollment in a computer science graduate program located in the United States
- a working knowledge of computer networking concepts
- excellent written and verbal communications skills
- excellent collaboration and people skills
- at least two recommendation letters from professors with detailed knowledge of the student’s academic performance
- a well-written cover letter from the candidate explaining how the fellowship will contribute to the student’s professional goals and how the student will contribute to the Board’s work
Jillian Buttecali, email@example.com, (202) 973-7375
Ciena Corporation Hiring Technical Sales Engineers with CCSE Degree (Posted 7/8)
Ciena Corporation Hiring Technical Sales Engineers with CCSE Degree/Sales Minor - Info Session
- No Sales background, no problem!
Below you will find the zoom link to a session with Ciena Corporation. They are network specialist helping companies all over the globe to communicate and transfer data.
When you scroll on Instagram or check assignments on D2L, Ciena helps make that happen with their intelligent technology solutions.
They are hiring a small pool candidates in February and June of 2021. Their training program opens the door to become a Systems Engineer or an Account Manager. Ciena looks forward to meeting you.
Please join this informal Zoom session and forward it along to other students who could benefit from this opportunity!
Thursday, July 9th @ 7:00-8:00 pm.
Please click the attendee link below to join the webinar:
Or iPhone one-tap :
US: +13017158592,,93570527277#,,,,0#,,641228# or +13126266799,,93570527277#,,,,0#,,641228#
Dial(for higher quality, dial a number based on your current location):
US: +1 301 715 8592 or +1 312 626 6799 or +1 646 558 8656 or +1 253 215 8782 or +1 346 248 7799 or +1 669 900 6833 or 888 475 4499 (Toll Free) or 877 853 5257 (Toll Free)
Webinar ID: 935 7052 7277
International numbers available: https://ciena.zoom.us/u/abOmmyzygm
Or an H.323/SIP room system:
22.214.171.124 (US West)
126.96.36.199 (US East)
188.8.131.52 (India Mumbai)
184.108.40.206 (India Hyderabad)
Meeting ID: 935 7052 7277
2 Developer Job from Honey Baked Ham (posted 7/6/2020)Detailed information can be found: https://honeybaked.jobs/jobs/?q=%22Developer%22
ISSA Education Foundation Scholarship (due 6/15/2020)
This is local scholarship and our students will have a pretty good shot here. Check out more details:
No ISSA membership is required to apply for the scholarship.
Emergence Retention Scholarship from KSU (posted 5/19/20)
Circumstances can change quickly that can be outside of your control. We understand that hardships (such as an accident, illness, or other unforeseen circumstances) can bring significant stress and impact on your ability to succeed and flourish at Kennesaw State.
Whether you need financial assistance or other types of assistance, we are here to help. We are committed to your success and are ready to support you as you overcome your challenges and continue your educational pursuits at KSU.
HIMSS - TIGER Scholars Intern for Health Informatics Students (posted 5/6/20)
The Technology Informatics Guiding Education Reform (TIGER) Scholars Informatics Internship offers two annual internships for students seeking a healthcare master’s degree or doctorate. One talented domestic (U.S.) and one international student will receive:
$3,200 yearly stipend
HIMSS Student membership
As a TIGER Scholar intern, you will:
Enhance your health informatics knowledge and practice
Expand your professional network and develop mentorships with community leaders
Engage in education and advocacy activities that promote health informatics
Be an active member of the TIGER Interprofessional Community
Have professional development, certification and career advancement opportunities
Applications open May 1 – June 1, 2020. Applicants must be in good academic standing and may not participate in other concurrent internships. Program runs the 2020–21 academic year.
Don’t miss your chance to be a TIGER Scholar. Learn more and apply today.
Data Science, Machine Learning, Ideation & Research Intern at Equifax(posted 3/10/20)
Quality Support Analyst Intern at Revolos (posted 2/20/2020)
Carole English, a MSIT alumni, is a Quality Assurance Manager at Revolovs. Carole is looking for an IT intern to fill a temporary position at her company. Job description.
If interetered, you may reach her at firstname.lastname@example.org.
If you want to get internship credit, make sure to contact Prof. Dawn Tatum at email@example.com.
Congressional Innovation Scholars Program (application deadline: 3/15/2020)
TechCongress is now recruiting for the 2020 Congressional Innovation Scholars program, placing recent graduate students in CS, engineering, data science and other technical fields to serve as tech policy advisors to top Members of Congress (offices like Sen. Mark Warner (D-VA), Sen. Cory Gardner (R-CO) and the House Homeland Security Committee).
It's a ten month paid program ($55,000 annual equivalent stipend) with other benefits and fellows have done incredible work like:
Passing the OPEN Government Data Act into law.
Investigating and organizing hearings about Cambridge Analytica, voting machine vulnerability, and facial recognition technology.
Securing changes to defense procurement policy to allow startups to better compete with big government contractors.
Applications are open through 3/15 and there's more information here: https://www.techcongress.io/congressional-innovation-scholars
Program Manager/Analytics Intern at Varian Medical Systems (Posted 2/11/2020)Link to the job details.
Data Warehouse Analyst & Architect (posted 1/27/2020)
Two job opportunities at Honeybaked Ham Co.
1. Data Warehouse Analyst: https://honeybaked.jobs/atlanta-ga/data-warehouse-analyst/7BE3BE6DEB444CF3A41A5CF0C564D488/job/
2. Data Warehouse Architect: https://honeybaked.jobs/atlanta-ga/data-warehouse-architect/FB4251EBFAF341B0BC54619ACB36C342/job/
Full-time Faculty - IT & Cybersecurity at Brigham Young University (1/24/2020)
Full-time Faculty - IT & Cybersecurity at Brigham Young University
We would like to invite you to visit our careers site to complete your application.
1. Select the below link to access our careers site.
2. Sign In to access your account or if you are not an existing user select the New User link to create one.
3. Review the job description and select the Apply button to begin your application.
The DoD Cyber Scholarship (CySP) - Feb 20, 2020 - Application DeadlineDetailed information can be found in the flyer.
Foreign Affairs IT Fellowship - Feb 14, 2020 Application DeadlineThe FAIT Fellowship, funded by the United States Department of State, provides undergraduate and graduate students in IT-related fields with tuition assistance, as well as mentorship and professional development, to launch their careers in the Foreign Service as Information Management Specialists. It welcomes the application of members of minority groups historically underrepresented in the State Department, women, and those with financial need. The academic funding supports your junior and senior years of undergraduate studies, or your two-year master’s degree program, in an IT-related field. Plus, the fellowship provides two valuable internship experiences (one in Washington, D.C. and one abroad), professional development, and personalized mentoring. https://www.faitfellowship.org/
GRA Opportunities (1/13/2020)
Dr. Guerra-Zubiaga is executing a research project exploring energy consumption in manufacturing processes. To implement his research project he is considering one Graduate Research Assistant (GRA) for this Spring 2020.
If you are willing to participate in this research project related to energy consumption in manufacturing processes and receiving support. Then would you mind to send your CV as soon as possible to Dr. Guerra-Zubiaga for consideration?
Dr. Guerra-Zubiaga email is firstname.lastname@example.org
HPCC Intern Opportunity (1/7/2020)
HPCC is a great partner of CCSE. Check out their Intern program.
Data Warehouse Architect at HoneyBaked Ham (12/10/19)
The Data Warehouse Architect is responsible for analyzing, architecting and implementing the Company’s business intelligence data warehouse. In this role, the data architect will solicit requirements from across the business from sales, order, supply chain, procurement, finance, and marketing and select and design a business intelligence / data warehouse platform that meets the businesses need today and tomorrow. Current technical skills in architecture, design, and development as well as critical and strategic thinking are needed.
Data Architecture/Data Modeling
SQL Server/Oracle Relational Databases
PowerBI/Tableau or other
ETL tools experience
‘No SQL’ Databases
Analysis services like SSAS
Data Modeling tools like Erwin
Operating System knowledge Unix/Linux/Windows
Scheduling and operational tools like Tivoli, Splunk
Communication and Collaboration Skills
Cloud Technologies (e.g. AWS or MS Azure)
Microsoft and Linux Operating Systems experience
If interested, email your resume and application to Mr. Darin Morrow at email@example.com
Lecturer Position at Georgia Gwinnett College (posted 10/22/19)
Georgia Gwinnett College (GGC) invites applicants for a Lecturer faculty position in Information Technology starting August 1, 2020.
GGC is one of 28 institutions within the University System of Georgia. GGC is a premier 21st century liberal arts institution accredited by the Southern Association of Colleges and Schools Commission on Colleges. Serving nearly 13,000 students, GGC’s innovative practices, caring culture, and extremely affordable tuition are changing the game in higher education and changing the future for students at all levels, of all ages, and from all walks of life. Gwinnett County (pop. 920,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.
Lecturers are evaluated primarily upon teaching and student engagement with consideration given to service and collegiality. Lecturers are not expected to participate in scholarly activities. Successful candidates will be expected to contribute to the design and delivery of courses in the Information Technology major. Currently we offer majors with tracks in Enterprise Systems, Digital Media, Software Development, Systems and Security and Data Science and Analytics. Successful candidates will have a strong commitment to undergraduate education, student engagement and service to the college and community. GGC is an institution that values innovative teaching, advising and mentoring (advising and mentoring is expected of all faculty). Other related duties as assigned.
In accordance with Board of Regents Policy governing GGC faculty, successful applicants will be eligible to receive three or five year renewable appointments or one year traditional appointments may also be approved. For more information about our college, please visit our website at www.ggc.edu.
For more details and to apply, please see: https://jobs.ggc.edu/job-details?jobID=33313&job=information-technology-lecturer-fall-2020
Lecturer Position at Rochester Institute of Technology (posted 10/22/19)
The School of Information (formerly the Department of Information Sciences and Technologies) at Rochester Institute of Technology is seeking candidates for a full-time Lecturer position beginning this coming spring semester. This is a non-tenure track position with a primary responsibility of teaching. A Master’s degree is required. Our needs cover the entire range of information technology skills, but in particular we are seeking candidates who are skilled in several of the following areas:
Basic and advanced Java programming
Programming against databases using JDBC, ADO, and PDO
Native application development for Android
Native application development for iOS
If you or someone you know is interested, have them apply at careers.rit.edu (select Faculty Positions and then search for 4857BR), or contact Steve Zilora (firstname.lastname@example.org) for more information. Reviews of applicants will begin at the end of the month.
Helpdesk Tier 1 & 2
Critical Edge is looking for FT and PT Help Desk professionals for a contract to hire position. These positions require you to have experience that will transfer over so that you are able to immediately make an impact. This is a Microsoft Windows, VMware based environment. You will provide phone/onsite technical support service to internal and external clients by providing a single point of contact to report problems or direct inquiries regarding IT related "break-fix" and "how-to" issues in accordance with appropriate policies and standards. Candidates should possess a passion to resolve user’s needs and challenges as well as the knowledge of when it is appropriate to escalate those challenges.
Essential Functions and/or duties:
- Taking telephone or email inquiries and troubleshooting and managing hardware or software
- Researching and resolving difficult and complex user problem
- Analyzing and identifying trends in issue reporting and devising preventive solutions
- Logging all support call activities
- Handle software & hardware support, Active Directory,
- Working with a ticketing system, remote application and hardware support
- Handle a Microsoft environment/Windows operating systems
- Analyzes user problems through various troubleshooting techniques
- Logs and dispatches incidents to the appropriate client personnel
- Maintains IT service management software
- Identify and escalate situations requiring urgent attention
- Resolves incidents within appropriate Critical Edge & industry standards
- Diagnoses and troubleshoots software, hardware and procedural problems and works to minimize downtime resulting from these issues
Required Skills, professional requirements and/or qualifications:
- High School Diploma or GED required
- Associate or Technical School degree preferred or equivalent combination of education and professional work experience. Current Information Technology enrolled students encouraged to apply
- Industry Certification not required for employment but must be obtain and current once FTE
- Previous phone Helpdesk Support experience preferred (plus)
- Customer Service focused
- A+ cert or equivalent experience required. Must obtain A+ within 3 months of employment
- Minor networking skills (ping, ipconfig, DNS, AD, routing, IP, etc...)
- Knowledge of Microsoft platforms
- Knowledge of MS Office suite applications
- Knowledge of PC hardware, printers, and remote connectivity
- Basic to intermediate knowledge of Apple hardware and operating systems (not necessary but a plus)
- Knowledge of network administration (account unlocks and password resets)
- Superior problem-solving and trouble shooting skills
- Business casual
HOUR of OPERATION
- Hours are 8am to 5pm, AM and PM shifts available but candidates need to be flexible for 7 days per week and work weekends
- Can work with college schedules to fit employees availability
- $9.00 in training (4-6 weeks) and $10-$15 out of training depending on experience and performance
If you are interested in being considered, APPLY NOW at email@example.com with KSU in the subject, NO Phone Calls Please
Critical Edge was founded in 1999 to help our customers get the most out of technology. We specialize in Physical Security for Critical Infrastructure to include Video Surveillance, Access Control, Intercom Systems, and Cyber Security to Fortune 500 companies, State and Local Governments nationwide. Over the years we’ve helped many businesses with their technology worries so that they can concentrate on growing their businesses and realizing their goals. Critical Edge has offices in Jonesboro, AR, Memphis, TN, and the Atlanta, GA.
Key Tasks may include:
- Analyze and resolve functional issues that arise post implementation in connection with supply chain software solutions. Work with analysts to provide issue resolution utilizing supply chain technologies. Perform testing of client specific enhancements in a timely manner. Primary activities include client communication, testing, issues resolution, and post implementation support.
- Fluent in Spanish language
- Four-year bachelor’s, master's or foreign equivalent degree in computer science, information technology, engineering, business or related field.
- Some experience with database troubleshooting or developing in SQL or related relational database.
- Requires up to 30% to 50% travel.
Green card or American citizen
Please email resume to firstname.lastname@example.org to expedite the process.